Returns policy

Ironhide online offers an exchange of goods or a store credit on return of stock purchased within 7 days of purchase.  We only offer a refund on items purchased that are deemed faulty.  Sale items are not able to be returned.  

A proof of purchase from the customer must accompany the return of goods, as well as confirmation stating what the customer would like done with the goods.  Postage will be re-charged if an item is being exchanged and posted out.  

Note:  Postage originally charged for an item will not be refunded if a customer decides to return/exchange an item, unless item is faulty.

Once returned items are received, they will be processed to determine if a refund is issued. We will email you with the details. All refunds will be processed through the original payment method used and subject to usual transaction delays. Shipping costs are not refundable, only items.

Shipping Policy

Shipping will be determined at checkout unless otherwise stated and a quote will be given prior to item being shipped. Express post and all international posts  will incur additional costs and will be quoted prior to items being posted.We use the services of Australia Post however we take no responsibility should the item be lost in transit or damaged in transit or delays in transit. Should you require insurance on a product this will also incur additional costs and you will be quoted prior to shipment.